NextGen Patient Experience Platform
Visit
Management
Enable patients to manage appointments, 24/7
Send and track appointment reminders
Maintain unique schedule templates with automated rules-based scheduling
Patient Self-Scheduling
Messaging and Reminders are supported through multiple channels including SMS and email
Practice can filter reminder sends by provider, location, appointment type and status
Appointment reminders keep the practice’s schedule full by reducing no-shows, thus boosting the practice’s revenue
Help patients stay aware of changes in their records with automated health record notifications
Reminders & Notifications
Pre-visit
Visit
Post-visit
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Health Management
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Enable patients to complete registration, submit insurance card and other information
Offer the convenience of online payment
Offer directions to your practice with
one click
Review tasks completed by patients
NextGen PreCheck
Reconciliation functions are promoted to NextGen PM
Get bills paid quickly with online “Pay a Bill”
Collect patient copays prior to visit
Show any outstanding bills
NextGen Pay:
Expand access to care with integrated
virtual visits, with their preferred provider,
on any device
Share screens and documents during
virtual visits
Connect with other services, specialists
Enable staff to perform pre-visit tasks during virtual visits
Customize email and text reminders
NextGen Virtual Visits:
Expand access to care; enhance chronic care management
Refill medications, review lab results, x-rays, and ultrasounds
Patients can have in-office visits as they normally would
In-office visit:
Patients complete registration and update health history before visit
Capture patient data and attach it as a PDF
to the patient’s chart
Patient forms:
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Create personalized, branded surveys
Measure loyalty and correlate to revenue growth with NPS tracking
Get real-time and historical results with dashboards and reports
Receive alerts when predetermined patient experience goals are met
NextGen Measure:
Reconciliation functions are promoted to your PM system
Get bills paid quickly with online “Pay a Bill”
Provide patients automatic draft payment plans
Reduce costs by shift from printed to
electronic statements
NextGen Pay:
Enable patients to request renewals and discounts
Patient Portal enables the online interactions that patients want with their providers
Enable patients to view healthcare information and share records with current providers
Health records:
Patients can message with provider:
Prescription renewals:
Secure messaging:
Choose result types and chart documents to send; define abnormality rules for each type
Notify patients once normal results are signed
Count provider-sent messaging toward
the Meaningful Use Measure
View appointments, lab results, and answers to health questions
Contact their provider, when they want, from any device
View Features >
Provides the interaction patients want with providers
Secure Messaging
Scheduling/Appointments
Provide Information/Forms
View Health Record
Pay Bills
Renew Medications
Patient Education
Live chat for tech support
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