Patient Engagement Journey - Website Stack Version NextGen Patient Experience Platform

NextGen Patient Experience Platform

Visit Management

Enable patients to manage appointments, 24/7 Send and track appointment reminders Maintain unique schedule templates with automated rules-based scheduling

NextGen Patient Self-Scheduling

Messaging and Reminders are supported through multiple channels including SMS and email Practice can filter reminder sends by provider, location, appointment type and status Appointment reminders keep the practice’s schedule full by reducing no-shows, thus boosting the practice’s revenue Help patients stay aware of changes in their records with automated health record notifications

Reminders & Notifications

Pre-visit

Visit

Post-visit

Health Management

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Enable patients to complete registration, submit insurance card and other information Offer the convenience of online payment Offer directions to your practice with one click Review tasks completed by patients

NextGen PreCheck

Reconciliation functions are promoted to NextGen PM Get bills paid quickly with online “Pay a Bill” Collect patient copays prior to visit Show any outstanding bills

NextGen Pay:

Expand access to care with integrated virtual visits, with their preferred provider, on any device Share screens and documents during virtual visits Connect with other services, specialists Enable staff to perform pre-visit tasks during virtual visits Customize email and text reminders

NextGen Virtual Visits :

Expand access to care; enhance chronic care management Refill medications, review lab results, x-rays, and ultrasounds

Patients can have in-office visits as they normally would

In-office visit:

Patients complete registration and update health history before visit Capture patient data and attach it as a PDF to the patient’s chart

Patient forms:

Keep patients informed of their payment balances by showing it in the interface Patients can pay their bills right from your website with PayHere, which does not require a portal account Every payment transaction flows to one comprehensive dashboard where you can view daily reports

NextGen Pay:

Enable patients to request renewals and discounts

NextGen Patient Portal

Enable patients to view healthcare information and share records with current providers

Health records:

Patients can message with provider:

Prescription renewals:

Secure messaging:

Choose result types and chart documents to send; define abnormality rules for each type Notify patients once normal results are signed Count provider-sent messaging toward the Meaningful Use Measure

View appointments, lab results, and answers to health questions Contact their provider, when they want, from any device

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Provides the interaction patients want with providers

Secure Messaging

Scheduling/Appointments

Provide Information/Forms

View Health Record

Pay Bills

Renew Medications

Patient Education

Send and receive healthcare documents

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Reconciliation functions are promoted to your PM system Get bills paid quickly with online “Pay a Bill” Provide patients automatic draft payment plans Reduce costs by shift from printed to electronic statements