PE_062023_Patient Engagement Journey

NextGen Patient Experience Platform

Visit Management

Allows patients to manage appointments 24/7, which helps reduce no-shows Offers patients convenient access to care with a highly configurable rules-based system Enables your practice to control what types of appointments are offered online

NextGen Patient Self-Scheduling

Ensures seamless integration into Practice Management Sends appointment confirmations, which helps reduce administrative burdens Allows appointment rescheduling and cancellations at the time of the email/text confirmation

Pre-visit

Visit

Post-visit

Health Management

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Alert patients with appointments to delays and closures with broadcast messaging Send appointment reminders via text and email to help reduce no-shows Enable patients to go online to complete registration and submit insurance cards Allow patients to update health history before visits Capture patient data and attach it as a PDF to the patient’s chart

NextGen Patient Engage

Enable patients to pay as a guest online without a login Allow patients to make payments, as well as view and manage payment history Securely save patients’ credit card information within NextGen PxP Portal Reduce front office burdens and increase efficiency

NextGen Pay

Allow patients to meet with their provider conveniently Enrich the virtual visit experience and reduce front office burdens Provide a simple user experience with no app or login required Save time with a virtual care platform that integrates with the EHR and PM Achieve a high patient satisfaction rating of 9.1 out of 10

NextGen Virtual Visits

Obtains real-time patient device data without the need for an in-person visit Empowers patients to be more actively engaged in their health Documents data to support clinical decisions in the EHR Uses a single telehealth platform (NextGen Virtual Visits) to review RPM data with patients virtually Expands device choice for providers and patients

Enable patients to provide their view of outcomes from the practice or at home Allow patients to respond to PRO requests through text, email, in-office tablets, or on their mobile device Provide a detailed understanding of a patient’s conditions Automatically capture patient condition data to facilitate insurance pre-authorization Provide clinical data to providers before meeting with patients

Clinect Patient-Reported Outcomes (PROs)

NextGen PxP Portal

Give patients the convenience to take charge of their health. With NextGen PxP Portal, they can…

Engage in Secure Messaging

Schedule/Manage Appointments

Complete Forms

View and Share Health Records

Pay Bills with NextGen Pay

Renew Medications

Access Patient Educational Materials

Receive Live Tech Support with NextGen ChatNow

Click on each icon to learn more

Enable them to view their lab results, visit summaries, and prescribed medications Provide convenient access to educational materials following a visit Communicate with them through secure messaging

Discovery

Offers patients convenient and flexible access to care via a link from your website Allows patients to make appointments 24/7 and receive confirmations Enables your practice to control what types of appointments are offered online Ensures seamless integration into Practice Management Allows appointment rescheduling and cancellations at the time of the email/text confirmation

NextGen Patient Self-Scheduling

Boost your online reputation and improve patient satisfaction Attract more patients with a positive online presence Drive reviews with personalized, branded satisfaction surveys Take action before issues escalate to negative posts on social media Measure loyalty with NPS tracking, which correlates to revenue growth View real-time and historical results with dashboards and reports

Clinect Measure

Real-time patient appointment booking:

Leverage this solution to:

Increase revenue with patient-friendly payment methods that:

Streamline your PROs process as you:

Enable real-time patient appointment booking:

Enhance pre-visit communications as you:

Provide safe, convenient, HIPAA-compliant access to care from anywhere and:

Monitor chronic conditions with more insight, ease, and cost-efficiency as your practice:

NextGen Remote Patient Monitoring (RPM)

Enable more patients to take charge of their health when you:

NextGen Pay

Increase revenue with patient-friendly payment methods that:

Enable patients to pay as a guest online without a login Allow patients to make payments, as well as view and manage payment history Securely save credit card information within NextGen PxP Portal Reduce front office burdens and increase revenue

Clinect Measure

Boost your online reputation and improve patient satisfaction with:

Personalized and branded satisfaction surveys Real-time and historical results with dashboards and reports

Clinect Patient-Reported Outcomes (PROs)

Enable patients to:

Provide essential touchpoints throughout their treatment Conveniently comment on their outcomes from the practice or at home

Encourage patients to take charge of their health as you:

Enable them to view and share information Allow them to request prescription renewals Communicate through secure messaging Provide access to real-time tech support with NextGen ChatNow Give them the flexibility to contact their providers when they want from any device

Monitor chronic conditions with more insight, ease, and cost-efficiency as your practice:

Instant Medical History (IMH)

Make patient encounters more productive when you can:

Optimize your online clinical intake process Enable patients to fill out clinical forms online from anywhere on most devices Automatically populate patient information in the patient’s chart in the EHR/PM system Reduce data entry work and make patient encounters more productive

NextGen Remote Patient Monitoring (RPM)

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Learn more about our patient engagement services on our website or contact 855-510-6398