More than ever, practices look to healthcare technology to bring patients and providers together, drive loyalty, and streamline workflow. Patient self-scheduling, online patient intake, virtual visits, and electronic payment options improve efficiency and the patient experience.
Behavioral healthcare SNAPSHOT
of patients prefer
appointment-related costs that impact the U.S. healthcare system
are scheduled after business hours
© 2020–2023 NXGN Management, LLC. All Rights Reserved. NextGen is a registered trademark of NXGN Management, LLC. All other names and marks are the property of their respective owners.
LEARN MORE >
THE PATIENT EXPERIENCE
DID YOU KNOW?
of physicians believe telehealth
has increased the timeliness of care
GIVE THEM WHAT
online patient intake
“Telehealth is here to stay. It's not whether telehealth will be offered, but how best to offer telehealth services as we move toward what we're terming digitally enabled care—which is not just hybrid care, but more so fully integrated in-person and virtual care based on clinical appropriateness.”
Vice President of Digital Health Innovations
Online scheduling enables:
CONVENIENCE FOR PATIENTS
PATIENTS TO SCHEDULE appointments after hours
REDUCTION IN PRACTICE PHONE VOLUME AND NO-SHOWS
of patients are
with virtual visits
Virtual visits advance
safety, access, efficiency,
and satisfaction across
the entire care continuum
of patients said that scheduling a telemedicine follow-up visit was more convenient than arranging an in-person follow-up
Number of virtual healthcare interactions by end of 2020
Patient-Friendly Payment Options
44 percent of payers
noted that in-house
payment processes were
a top challenge in 2022
prefer using virtual and self-service options for healthcare payments
want to pay all of their
medical bills in one place
find their medical
Open more payment channels, reduce billing costs, and simplify “staff workflow with a robust and integrated payment solution.
Designed for patients who expect convenience and flexibility, NextGen Patient Experience Platform enables patients to securely interact with your practice.
Join the more than 100,000 providers across the United States who use solutions provided by NextGen Healthcare to achieve their goals.
Contact us at 855-510-6398 or email@example.com.
BETTER STARTS HERE
1 In 2022, moving beyond telehealth to digitally enabled care, January 2022, Marc Zarefsky, AMA, https://www.ama-assn.org/practice-management
/digital/2022-moving-beyond-telehealth-digitally-enabled-care 2 Executive Session, How COVID-19 is bringing innovation to healthcare facility design.
David N. Gans MSHA, FACMPE, Senior Fellow, Industry Affairs. MGMA. https://www.mgma.com/resources/business-strategy/executive-session-how-
covid-19-is-bringing-innova 3 23 Appointment Scheduling Statistics : Online Booking Trends, November 2022, Zippa, https://www.zippia.com/ad
vice/appointment-scheduling-statistics/ 4 Missed Appointments, Missed Opportunities: Tackling The Patient No-Show Problem, Forbes, October 6, 2019
Sachin H. Jain, https://www.forbes.com/sites/sachinjain/2019/10/06/missed-appointments-missed- opportunities-tackling-the-patient-no-show-prob
lem/#68d779be573b 5 23 Appointment Scheduling Statistics : Online Booking Trends, November 2022, Zippa, https://www.zippia.com/ad
vice/appointment-scheduling-statistics/ 6 Your Waiting Room: An Often-Missed Asset and Marketing Tool, January 2020, https://www.orlandomedical
news.com/article/2979/your-waiting-room-an-often-missed-asset-and-marketing-tool 7 Google Cloud Research Reveals COVID-19 Accelerates Innovation,
Tech Adoption Skill Lags, August 2021, https://hitconsultant.net/2021/08/09/google-cloud-research-reveals-covid-19-accelerates-innovation/
#.YXnPfdnMLDI 8 Digital Patient Intake Technology Gaining Popularity in Healthcare, June 2018, https://patientengagementhit.com/news/digital-pa
tient-intake-technology-gaining-popularity-in-healthcare 9 38% of Patients Have Received Virtual Care in 2022, March 2022, Mark Melchionna, mHealth
Intelligence, https://mhealthintelligence.com/news/38-of-patients-have-received-virtual-care-in-2022 10 In 2022, moving beyond telehealth to digitally
enabled care, January 2022, Marc Zarefsky, AMA, https://www.ama-assn.org/practice-management/digital/2022-moving-beyond-telehealth-digitally-enabled-care
11 Trends in Healthcare Payments, 13th Annual Report 2022, https://site.instamed.com/Trends_in_Healthcare_Payments_Annual_Report_2022.pdf
12 Trends in Healthcare Payments, 13th Annual Report 2022, https://site.instamed.com/Trends_in_Healthcare_Payments_Annual_Report_2022.pdf
13 Trends in Healthcare Payments, 13th Annual Report 2022, https://site.instamed.com/Trends_in_Healthcare_Payments_Annual_Report_2022.pdf
14 Trends in Healthcare Payments, 13th Annual Report 2022, https://site.instamed.com/Trends_in_Healthcare_Payments_Annual_Report_2022.pdf
of patients have a frustrating waiting
of physicians attribute the pandemic to accelerating the pace of adopting technology
of practices credited
online patient intake to improving the patient experience and reducing paper costs
efficiency and security
An integrated, digital patient intake solution increases convenience for patients and the front desk.